PRIVACY POLICY

 

 

📦 Thank you for shopping with us!! Here at MOONPHLOWER, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

 

 

📍 Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Please note: Processing times may be extended during high-volume periods, promotions, or holidays.

 

 

🚚 Shipping Time & Rates

Shipping Fees: Shipping fees differ by speed, package weight, location, product origin, and carrier. Please see below for details.

Shipping Times

  • U.S.A Special Line: 5d avg; 95% in 7d.

  • Special Line: 10d avg; 95% in 15d.

  • Special Line Pro: 7d avg; 95% in 10d.

  • International Express: 5d avg; 95% in 7d.

  • Standard Shipping: 25d avg; 95% in 30d.

These shipping times are estimates, not guarantees, and do not include the production time of products.

 

 

🌎 Shipping Locations

We currently ship to:

  • US, Canada, UK, Australia, and various countries across Europe, Asia, and South America

If international shipping is offered, customers are responsible for any customs duties, taxes, or fees imposed by their country.

 

 

📦 Order Tracking

Once your order ships, you will receive an email with your tracking number.
Please allow up to 24–72 hours for tracking information to update, as all orders are processed within 1–3 business days (excluding weekends and holidays). Once you have received your tracking number, you can track your order by visiting the TRACKING page.

 

 

⚠️ Delays & Carrier Issues

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs processing

  • Incorrect or incomplete shipping addresses

If your package is delayed or marked as delivered but not received, please contact the carrier first.

 

 

🏠 Incorrect Addresses

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.

 

 

📬 Lost or Stolen Packages

MOONPHLOWER is not responsible for lost or stolen packages once marked as delivered by the carrier.

If you believe your package is lost:

  • Check with neighbors or your local carrier

  • Contact the carrier directly using your tracking number

 

 

📧 Contact Us

If you have any questions about shipping, please send a message on our CONTACT page and someone will get back to you as soon as possible