FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow 24-72 hours to have your order

processed. Our fulfillment warehouses pack your ordered item(s) and ship the

package(s) out as soon as possible. Once you order has been shipped, you

will receive a notification through email. Then you can then track your order

by going to this page - TRACK MY ORDER <- Order Lookup Page

Q: How long does shipping take?

A: Please allow up to 24-72 hours for your order to process, and an additional

3 days to be shipped out. Our fulfillment centers are located around the world.

For domestic orders in the United States, it will normally take about 7-16 days.

For international orders, please allow up to 5-20 days.

Why does shipping take so long?

A: Our products are one of a kind and sometimes take longer to make and

prepare. The downside to this is slightly longer shipping times, though we work

our hardest to get your order shipped as fast as possible.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her

shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is

encrypted. We do not store your credit card information and it will be used

one-time only upon purchasing your product. We never store any information

about our customers private details!

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button or use

the "Buy Now Button" Fill in your shipping and billing information and we'll

have your order shipped to you as soon as possible!

Q: Does MOONPHLOWER provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product,

experience. You can simply contact us and we'll get it addressed! You can always

get a free exchange of your product simply by shipping it back to us with image

proof sent first.

WE ARE MOONPHLOWER!!

Hey Love, thanks for stopping by the MOONPHLOWER HQs! We hope you find some bomb new pieces to add to your phlower collection 🌸😉. In the MOONPHLOWER Club we just like having fun and being ourselves. Serving the, earthy, bohemian /boho, ethnic, fairy core, hippie, grunge, indie, 90s, and y2k communities. We are always in the process of growing and expanding our community, as well as updating our site daily to make sure that you have the best experience with us. We hope you'll grow with us and join the fun!!

Are you a moonphlower??

SHOP NOW

FAQ